Troubleshooting center
Search common connection, speed, and configuration issues. This is general educational guidance, not official product support.
13 topics found
Connection won't establish
Check your internet connection without the VPN active, try a different server, and confirm the app is up to date.
Connection keeps dropping
Unstable Wi-Fi, aggressive power-saving settings, or an overloaded server can cause repeated disconnects.
Slow speeds
Try a nearer server, switch protocols, or test your baseline connection speed without the VPN for comparison.
Kill switch blocking all internet
Confirm the VPN is fully connected; an active kill switch will block traffic entirely if the tunnel isn't established.
Split tunneling not working as expected
Double-check which apps or domains are included or excluded, and confirm the feature is enabled for your platform.
DNS or IP leaks
Use an online leak-test tool while connected, and confirm DNS leak protection is enabled in the app settings.
App or site won't load
Some sites detect and restrict VPN traffic; try a different server location or protocol.
Installation problems
Make sure your system meets minimum requirements and that any conflicting software is temporarily checked.
Update problems
Check your internet connection and confirm the application has permission to download and apply updates.
Account sign-in problems
Sign-in issues often relate to password resets, email verification, or device authorization limits.
Linux setup issues
Linux support often requires manual configuration rather than a full graphical app; consult platform-specific documentation.
Windows questions
Windows-specific issues often involve firewall rules, network adapter conflicts, or permissions.
Mac questions
Mac-specific issues often involve system permissions or network extension approval.
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